To serve you better, we’ve assembled a list of our customers’ most frequently asked questions. If you don’t find your answer here, feel free to contact us.
Landscape irrigation is sourced through the domestic water supply and can add an unexpected increase in water use.
It’s possible that the numbers on your meter may have been transposed or read incorrectly. Please call the Billing Department at 208.577.5503
A leaky toilet can use up to 25 gallons per day. Repair all leaky faucets and toilets as soon as possible.
See this website for water conservation tips: https://wateruseitwisely.com/
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
A repair could have been completed recently allowing air to enter the line, causing the discoloration.
The system is chlorinated to maintain disinfection. The chemical is approved by the National Safety Foundation for treatment of drinking water.
Most likely your water heater needs to be flushed.
CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to prevent injury and/or damaging the water heater.
- Monthly sewer fixed fee – $85.00
- Monthly water fixed fee – $47.50
- Water Usage – $2.00 per 1,000 gallons used (1 unit = 1,000 gallons)
- **Annual Rate increases are typical**
Yes, a $25.00 late fee is applied for any payment received 30 days after the due date.
Mailing in a physical check:
- Dry Creek Sewer Company – 923 S Bridgeway Place Eagle, ID 83616
- Dry Creek Ranch HOA – 2976 E State St. Suite 120 #426 Eagle, ID 83616
Online Payments – Paymentservicenetwork.com
- Register your sewer account with Business ID RT26624
- Once you have registered your sewer account, you need to add the HOA/Water account: Settings > Combine Accounts > Add Another Account > Select “Add New Company” > Search by “Company Name” > Type “Dry Creek” > Select List> Select Business Name “Dry Creek Ranch Homeowners Association” > Select Next > Type Account Number (From Billing Statement) & Last Name > Hit Next to Confirm Details
Automatic Payments:
- You will need to set up automatic payments on both the Sewer side and the HOA/Water side – To toggle between the Sewer & HOA/Water: Settings > Combine Accounts > Look on the far-right side where one account says “Options” > Select Options > Make Primary > The logo in the top left corner should change*
Mobile App Payments
- Download “PSN Payments” from the App Store® or Google Play™
- Register online before using the app
Call to Pay
- Call 877-390-7368